Frequently Asked Questions
Find answers to common questions about Quick Accounting.
FAQ Topics
Troubleshooting
Solutions to common problems and issues.
Accounting Guidance
Best practices and accounting principles.
Contact Support
How to reach our support team.
General Questions
What is Quick Accounting?
Quick Accounting is a cloud-based accounting and point-of-sale system designed for small to medium-sized businesses. It provides comprehensive tools for managing finances, inventory, sales, and customer relationships.
Is Quick Accounting secure?
Yes, Quick Accounting uses industry-standard security measures including encryption, secure authentication, and regular backups to protect your data.
Can I access Quick Accounting from anywhere?
Yes, Quick Accounting is cloud-based and can be accessed from any device with an internet connection and a web browser.
What payment methods does Quick Accounting accept?
Quick Accounting accepts credit cards, bank transfers, and other payment methods. Check the pricing page for current options.
Is there a free trial?
Yes, Quick Accounting offers a free trial period. Visit www.myquickapp.com for details.
Account and Setup
How do I create an account?
Visit www.myquickapp.com and click "Sign Up". Follow the registration process and verify your email address.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your email.
Can I have multiple users on one account?
Yes, you can invite team members and assign them different roles and permissions.
How do I set up my company information?
After logging in, go to "Settings" > "Company" and enter your company details.
Invoicing and Sales
How do I create an invoice?
Go to "Invoicing" > "Invoices" > "Create Invoice". Select a customer, add items, and send to the customer.
Can I send invoices by email?
Yes, you can send invoices directly from Quick Accounting via email.
How do I record a payment?
Go to the invoice and click "Record Payment". Enter the payment details and save.
Can I create recurring invoices?
Yes, you can set up recurring invoices for regular customers.
Inventory Management
How do I add products?
Go to "Inventory" > "Products" > "Create Product". Enter product details and save.
How do I track stock levels?
Go to "Inventory" > "Stock Management" to view and manage stock levels.
Can I have multiple warehouse locations?
Yes, you can create multiple warehouses and track inventory across locations.
How do I perform a stock count?
Go to "Inventory" > "Stock Counts" > "Create Stock Count". Count items and reconcile with system records.
Accounting
How do I set up my chart of accounts?
Go to "Accounting" > "Chart of Accounts" > "Create Account". Add accounts for your business.
How do I configure taxes?
Go to "Accounting" > "Tax Configuration" and set up tax rates for your jurisdiction.
How do I reconcile my bank account?
Go to "Accounting" > "Banking" > "Reconcile Account". Compare your records with the bank statement.
How do I record a journal entry?
Go to "Accounting" > "Journal Entries" > "Create Entry". Enter debits and credits and save.
Reports
What reports are available?
Quick Accounting offers financial reports, sales reports, inventory reports, tax reports, and more.
How do I generate a report?
Go to "Reports", select the report type, set parameters, and click "Generate Report".
Can I export reports?
Yes, you can export reports to PDF, Excel, or CSV format.
Can I schedule reports?
Yes, you can set up scheduled reports to be generated and emailed automatically.
Point of Sale
How do I set up POS?
Go to "Point of Sale" > "Configuration" and set up terminals, payment methods, and other settings.
How do I create a POS session?
Go to "Point of Sale" > "Sessions" > "Create Session". Enter opening balance and start the session.
How do I process a sale?
In an active POS session, click "New Sale", add items, and process payment.
How do I close a POS session?
Click "Close Session", count the cash, and reconcile the session.
Support and Help
How do I contact support?
Email: support@myquickapp.com | Phone: +27 87 180 1371
What are your support hours?
Support is available during business hours. Check www.myquickapp.com for current hours.
Is there a knowledge base?
Yes, this documentation serves as our knowledge base with detailed guides for all features.
How do I report a bug?
Contact support with details about the issue and steps to reproduce it.