Troubleshooting Guide

Login Issues

Cannot Login

• Verify your email address is correct
• Check that Caps Lock is not enabled
• Use "Forgot Password" to reset your password
• Clear browser cache and cookies
• Try a different browser

Account Locked

• After multiple failed login attempts, your account may be locked
• Wait 30 minutes before trying again
• Use "Forgot Password" to reset
• Contact support if still locked

Verification Email Not Received

• Check spam or junk folder
• Wait a few minutes and check again
• Request a new verification email
• Check that email address is correct

Performance Issues

Application Running Slowly

• Check your internet connection speed
• Close unnecessary browser tabs
• Clear browser cache
• Disable browser extensions
• Try a different browser
• Restart your computer

Pages Not Loading

• Check internet connection
• Refresh the page (F5 or Ctrl+R)
• Clear browser cache
• Try incognito/private browsing mode
• Check if service is down (status page)

Timeout Errors

• Check internet connection
• Try again after a few minutes
• Reduce the amount of data being processed
• Contact support if persists

Data Issues

Missing Data

• Verify you're looking in the correct location
• Check filters are not hiding data
• Verify data was saved (look for confirmation message)
• Check if data was deleted accidentally
• Contact support for data recovery

Duplicate Entries

• Check if entry was saved twice
• Delete duplicate entry
• Verify before saving in future

Data Not Saving

• Check internet connection
• Verify all required fields are filled
• Look for error messages
• Try saving again
• Contact support if issue persists

Invoice Issues

Cannot Create Invoice

• Verify customer is created
• Check that products are added
• Verify all required fields are filled
• Check for error messages

Invoice Not Sending

• Verify customer email is correct
• Check internet connection
• Try sending again
• Check spam folder on recipient's email

Payment Not Recording

• Verify payment amount is correct
• Check payment date
• Verify payment method is selected
• Try recording payment again

Inventory Issues

Stock Levels Incorrect

• Perform a stock count to verify
• Check for unreported transactions
• Look for stock transfers not completed
• Adjust stock to correct amount

Cannot Add Product

• Verify product name is entered
• Check that product code is unique
• Verify all required fields are filled
• Check for error messages

Barcode Not Scanning

• Check barcode is readable
• Verify barcode format is correct
• Check scanner connection
• Try manual entry instead

POS Issues

Cannot Start POS Session

• Verify terminal is configured
• Check internet connection
• Verify user has POS permissions
• Try again after a few minutes

Payment Processing Failed

• Check payment terminal connection
• Verify card is valid
• Try alternative payment method
• Check payment gateway status

Receipt Not Printing

• Check printer connection
• Verify paper is loaded
• Check printer settings
• Restart printer

Accounting Issues

Bank Reconciliation Won't Balance

• Check for timing differences
• Verify all transactions are recorded
• Look for duplicate entries
• Check for data entry errors
• Review bank charges and interest

Journal Entry Won't Save

• Verify debits equal credits
• Check all required fields are filled
• Verify accounts are valid
• Try again

Tax Calculation Incorrect

• Verify tax rates are configured correctly
• Check tax rules are applied
• Verify customer tax status
• Contact support if issue persists

Report Issues

Report Not Generating

• Check date range is valid
• Verify filters are correct
• Try with fewer filters
• Check internet connection

Report Data Incorrect

• Verify date range is correct
• Check filters are applied correctly
• Verify source data is accurate
• Try regenerating report

Cannot Export Report

• Check internet connection
• Try different export format
• Check browser download settings
• Try again after a few minutes

General Troubleshooting Steps

1. Check your internet connection
2. Clear browser cache and cookies
3. Try a different browser
4. Disable browser extensions
5. Try incognito/private browsing mode
6. Restart your computer
7. Log out and log back in
8. Contact support if issue persists

Getting Help

If you cannot resolve the issue:

• Email: support@myquickapp.com
• Phone: +27 87 180 1371
• Website: www.myquickapp.com

When contacting support, please provide:

• Description of the issue
• Steps to reproduce the problem
• Browser and operating system
• Screenshots if applicable
• Error messages