Contact Support

Support Channels

Email Support

Email: support@myquickapp.com

Send us an email with your question or issue. We typically respond within 24 business hours.

Phone Support

Phone: +27 87 180 1371

Call us during business hours for immediate assistance.

Website

Website: www.myquickapp.com

Visit our website for more information and resources.

Support Hours

Our support team is available during the following hours:

Monday - Friday: 8:00 AM - 5:00 PM (South African Time)
Saturday - Sunday: Closed
Public Holidays: Closed

For urgent issues outside business hours, please leave a message and we will respond as soon as possible.

Before Contacting Support

Please try the following before contacting support:

Check this documentation for answers
Review the Troubleshooting Guide
Clear your browser cache and cookies
Try a different browser
Check your internet connection
Restart your computer

Information to Provide

When contacting support, please provide the following information:

Subject: Brief description of your issue
Description: Detailed explanation of the problem
Steps to Reproduce: How to recreate the issue
Browser: Which browser you're using (Chrome, Firefox, Safari, Edge)
Operating System: Windows, Mac, Linux, iOS, Android
Screenshots: Images showing the issue (if applicable)
Error Messages: Any error messages you received
Account Information: Your email address or account ID

Support Response Times

We aim to respond to support requests within the following timeframes:

Critical Issues: Within 2 hours
High Priority: Within 4 hours
Medium Priority: Within 24 hours
Low Priority: Within 48 hours

Response times are during business hours. Requests submitted outside business hours will be responded to the next business day.

Issue Priority Levels

Critical

System is down or completely unusable. Business operations are severely impacted.

Example: Cannot access account, all data is lost

High

Major functionality is not working. Significant impact on business operations.

Example: Cannot create invoices, POS not working

Medium

Some functionality is not working as expected. Moderate impact on operations.

Example: Report not generating, slow performance

Low

Minor issues or feature requests. Minimal impact on operations.

Example: UI issue, documentation question

Frequently Contacted Topics

Feedback and Suggestions

We value your feedback and suggestions for improving Quick Accounting.

Please send your feedback to: support@myquickapp.com

Include:

Your suggestion or feedback
How it would improve your experience
Any additional details

Service Status

For information about system status and maintenance:

Visit www.myquickapp.com
Check for status updates
Subscribe to status notifications